Troubleshooting & Problem Solving

ASG Information Technologies understands that your computer network is the lifeblood of your business and how important it is to have them up and running at optimum levels.  Along with our world-class tools and experienced technicians, we are well equipped to handle a number of network and computer problems such as:

• Popup & Viruses Problems
• Printing Issues
• Program Failures
• Network Security Issues
• Email Spam Problems
• Slow Internet Issues
• Wireless Connection Issues
• Crashes, Freezes, Lockups, Restarts, etc.
• Internet Access
• Virus/Spyware/Malware Issues
• Email Issues
• Network Issues
• Expired Virus Protection
• Slow Running Computers
• Inefficient Break Fix Services

At ASG we're quite familiar with the growing list of call center complaints and the burning frustration it can cause the end-user. Nobody likes their calls to be transferred overseas to an operation who does not understand your network and worse cannot asses your problem let alone fix your problem in a timely fashion.

When you call ASG during regular business hours you get a live person every time who will take your call seriously. Service call requests are logged and technicians are scheduled to take care of your problem.

With our DirectLinx Managed IT Solutions program, and addition to having ASG perform regular maintenance on your systems, many of the usual recurring network problems can be reduced and even eliminated from happening in the first place. Your company will also have access to our Help Desk technicians who can remotely log on to your site and analyze your issue and in most time fix your problem right away without having to schedule an onsite service call. If an onsite service call is needed, your service request will be scheduled.

ASG Information Technologies is the link to your IT solutions!We have world-class tools and a process of doing things in a different way, which solves your network issues and puts your network at a level of performance that you can’t possibly be reaching with your current network problems.