Troubleshooting

Even the best built computer system and network will experience failures and glitches. People like to think of computers as infallible machines but the fact is with all the data, software and applications running simultaneously errors are bound to happen eventually. Sometimes the error is obvious and can be fixed with a simple restart while other times the problems you encounter are more in-depth and will require some investigation and troubleshooting. At ASG we know how technology can frustrate and exasperate the end user and that's why our support staff is trained to be friendly, attentive and responsive to your needs.

We know what it's like to be talked down to, insulted and demeaned by unhelpful tech support staff and we are committed to never letting that happen to our clients. We are here to help you, not confuse you. Many times IT support staff will use complex jargon to make you feel like you are at their mercy when in fact they are just laying down smoke to cover up the fact that they don't know how to fix your problem. This is a common practice with overseas IT support centers and it's why ASG approaches support from a totally different perspective.

When you experience problems and need help call ASG during regular business hours and we guarantee your call will be answered by a real person who speaks English and is confident enough to take your call and stay on the line until a solution is found. Many times our Help Desk associates can log in remotely and troubleshoot the problem while you're on the line and be able to fix the error right then and there. If need be we can also schedule an on-site service call and have a trained technician arrive to get your system up and running. We know how important your computer system and network are to your business and we know you can't afford downtime.

Our trained support staff technicians are well versed in many aspects of computers and network systems including crashes, freezes, lock ups and restarts, Internet access, virus detection and removal, Spyware and Malware removal, and email and network issues. We specialize in upgrades, updates, service packs and critical patches that will ensure your system and network are safe, reliable and operating at an optimum level.